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Transparency Policy

Last updated: July 4, 2024

Senvak is committed to operating with clarity and honesty. This Transparency Policy explains how we communicate our practices, make decisions, and maintain accountability to the people who use our platform.

1. Our Commitment to Openness

We believe that users of our platform deserve clear, straightforward information about how we operate. This includes how we collect and use data, how our services function, how we make changes, and how we handle issues when they arise. We do not use obscure language to conceal important information.

2. Data Collection and Use

We collect only the data necessary to provide and improve our services. We do not sell personal data to third parties. Data is used for the following purposes:

We retain data only for as long as it is needed for the purposes described above or as required by applicable obligations.

3. Third-Party Services

We use third-party tools and services to operate our platform. These may include hosting providers, analytics tools, communication services, and payment processors. Each third party is selected based on their reliability and data handling standards. We do not grant third parties the right to use your data for their own independent purposes.

A general list of categories of third-party services we may use includes:

4. Service Changes and Updates

4.1 Feature and Content Changes

We continuously develop and refine our platform. Features may be added, modified, or removed as the service evolves. We will communicate significant changes through our website or by direct notice to affected users where practical.

4.2 Policy and Terms Updates

When we update our policies or terms of service, we note the revision date at the top of the relevant document. Continued use of the platform following a posted update constitutes acceptance of the revised terms. We encourage users to review policy documents periodically.

5. Pricing and Billing

We present pricing clearly before any purchase is made. There are no hidden fees. Where applicable, we clearly disclose the billing cycle, renewal conditions, and refund eligibility before a transaction is completed. Any changes to pricing for existing subscribers will be communicated in advance with reasonable notice.

6. Content and Moderation Decisions

Our platform hosts structured educational content. We apply editorial and moderation standards to maintain quality, accuracy, and a respectful environment. Decisions to remove or restrict content are made based on our published content standards. Users may contact us to inquire about decisions that affect their access or contributions.

7. Security Practices

We apply reasonable technical and organizational measures to protect user data and platform integrity. In the event of a security incident that materially affects user data, we will notify affected users in a timely manner and provide relevant information about the nature of the incident and steps taken in response.

8. Conflicts of Interest

We do not accept payment to alter or promote content in a way that misrepresents its educational value or neutrality. If any commercial relationship could reasonably influence how content is presented, we will disclose that relationship clearly in proximity to the relevant content.

9. Feedback and Accountability

We welcome questions about our practices. If you believe something we are doing is inconsistent with this policy or any of our stated commitments, you are encouraged to reach out directly. We take such feedback seriously and will respond with transparency.

You can contact us at:

10. Limitations of This Policy

This policy describes our intentions and general practices. It does not constitute a legally binding contract beyond what is stated in our Terms of Service and applicable agreements. We will always aim to act in the spirit of what is described here, even in situations not explicitly covered.

This Transparency Policy is reviewed periodically. The version date at the top of this document reflects the most recent revision.